Privacy Policy

1. Information We Collect

We collect personal information to provide and improve our services. The types of personal information we may collect include:

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a. Information You Provide Directly

• Contact Information: Name, email address, phone number, and mailing address.

• Booking Details: Event location, date, time, and number of participants.

• Payment Information: Billing address and partial payment details (via third-party secure payment processors).

• Feedback or Inquiries: Any information you voluntarily provide through contact forms, surveys, or emails.

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b. Information Collected Automatically

When you visit our website, we may collect certain information automatically, including:

• IP address

• Browser type

• Device type

• Pages visited and time spent

• Referring website

We may use cookies and similar tracking technologies to enhance user experience. You can modify your browser settings to refuse cookies, though this may affect functionality.

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2. How We Use Your Information

We use the information collected for the following purposes:

• To respond to inquiries and provide customer support

• To process bookings and payments

• To communicate updates, confirmations, or promotional offers (with your consent)

• To improve our website and customer service

• To comply with legal obligations and protect our legal rights

What to include in the Privacy Policy

3. Sharing and Disclosure of Information
We do not sell, rent, or trade your personal information. However, we may disclose your personal information under the following circumstances:

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a. Service Providers
We may share information with third-party service providers who help us operate our business, including:

Payment processors (e.g., Stripe, PayPal)

• Website hosting and analytics platforms

• Customer relationship management tools

• These providers are contractually obligated to protect your data and use it solely for the purpose of providing services to Chester’s Wacky Riders.

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b. Legal Requirements
We may disclose your personal information if required by law, regulation, or legal process, including:

• Responding to a court order or subpoena

• Protecting our legal rights, users, or the public

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c. Business Transfers
In the event of a business merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify users if such a transfer occurs and becomes subject to a different privacy policy.

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4. Data Security
We take reasonable steps to protect your personal information from unauthorized access, alteration, or disclosure. These include:

• Secure Sockets Layer (SSL) encryption

• Regular security audits of our website

• Access controls on sensitive data

• While we strive to protect your personal information, no method of transmission over the internet is 100% secure. We encourage you to take precautions, such as not sharing login or payment information via unsecured channels.​

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5. Your Privacy Choices
You have the right to:

• Access or correct your personal information

• Request deletion of your personal data (subject to legal obligations)

• Opt-out of receiving promotional emails by using the “unsubscribe” link

• To make any of these requests, contact us at:

• booking@chesterswackyriders.ca​

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6. Children’s Privacy
Chester’s Wacky Riders services are designed for family enjoyment, but our website is not intended for direct use by children under 13. We do not knowingly collect personal information from children. If we learn that we have inadvertently collected such data, we will delete it promptly.

Parents or guardians who believe we may have collected information from a child may contact us at:
booking@chesterswackyriders.ca

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7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites. We encourage users to review the privacy policies of any external sites they visit.

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8. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in technology, legal requirements, or our business practices. Any changes will be posted on this page with a revised “Effective Date.”

Your continued use of the website or services after changes are posted signifies your acceptance of the updated policy.

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9. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Chester’s Wacky Riders
Email: booking@chesterswackyriders.ca
Phone: 647-299-5572
Website: www.chesterswackyriders.ca

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This Privacy Policy is meant to provide transparency and ensure that your personal information is handled with care and respect. Thank you for choosing Chester’s Wacky Riders!